Quality contact center service.
La Massana

Av. Sant Antoni, 32B

Send us an e-mail

info@espic.ad

We offer customer service
solutions
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We help you digitize
your relationship with the customer.
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High quality services with agents
with experienced and specialized agents
in the sector
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Request information with no commitment.
Contact us and we will make a custom sizing.
Who are we

Andorran company created in February 2016

Company with a calling for quality services, technological innovation and specialized human capital.
Fruit of the alliance of 2 leading companies in their sectors:

Who are we

Andorran company created in February 2016
Services

Our services, from Monday to Sunday, from 8 am to midnight

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We increase
the profitability of our customers

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Differential values

Global solutions for Contact Center

Our mission is to meet customer expectations through our telephone service; committed to customers so that they are more efficient as a result of the quality service we offer, providing solutions with high quality standards and innovative technology.

Our vision is to be a benchmark in this sector, not only for the good service but also for the added value we give thanks to people and technology. Being a leading company in contact center services, helping to exceed the expectations of our customers; contributing efficiency and quality to the service; and betting on the human and professional development of our workers.

Our values ​​are what define who we are and how we want to be in order to grow within the company. These values ​​influence the service when answering a call and ultimately our business goals. If our current and potential recipients assume our values ​​as inherent in the company in the end it will have an impact on the profits we make:
  • Attitude - We can have a good training base and a lot of experience in the workplace but without having a good attitude we will get few results. Attitude is the basis of everything.
  • Respect - Vital value in order to foster a favorable work environment. Respect for the person regardless of function and position. We are all people and we are all important.
  • Customer Orientation - Meeting the customer’s need is our mission, so we need to enjoy talking to them and being able to help them.
  • Commitment - Professionalism with what we do. Feeling part of the business; and to think that if the company is doing well for me, it will be fine for me.
  • Teamwork - We share. By sharing, we learn and if we learn, we grow. If my partner is doing well, I will be fine too.
  • Communication - Communication is not just about expressing everything that should help improve our work environment, relationships and our day to day life; but it is also knowing how to listen. Things get better, they prosper, and they are resolved if they are heard and spoken.
LANGUAGES

Multilingual care

To guarantee the maximum of our services, our agents are multilingual.
Work

Methodology

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EFFICIENT WORK

Recognitions

The ESPIC customer service center was launched in 2016, with 28 employees and serving three companies.

News

Latest news

4rt Aniversari Espic
“Hi ha clients que diuen que no i acaben comprant”
Espic supera totes les expectatives
Creix un 68% la plantilla del contact center ESPIC